Every order placed is important to us. We want our customers to feel fully supported throughout their entire shopping experience with The Furniture Bazaar, and that includes Returns & Refunds.
When buying from The Furniture Bazaar, you are purchasing a piece of furniture personalised to you. Every product that leaves our doors is hand made-to-order and individual to your specifications. We adopt policies and procedures designed to maximise value for our customers. For these reasons, we don't accept returns of made-to-order items unless they are faulty or incorrect.
Please call our Customer Services Team on 0333 772 1242 within 14 days of delivery if you realise that we have delivered the wrong item, or your made-to-order item is faulty. Our expert team will try and facilitate your return.
We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.
In cases where a return is requested, we ask that your unwanted item is returned in the condition it was received.
Refunds / Exchange
We will process your refund as soon as you let us know if you would like an exchange or from the date that we receive your item back in stock.
Orders not yet delivered will be refunded within 7 days of notification. We will refund your purchase price, excluding our administration fee of £39 per order.
Orders that have been delivered and returned will be refunded within 7 working days after we receive your return into stock. We will refund your purchase price, excluding our collection and restocking charge of £55 per order.
For security reasons, you will be refunded on the card or payment method that you used to place your order.
If you are not available in person to accept on the delivery day and 4-hour slot our courier company have agreed with you, we reserve the right to charge a fee of £39 for re-delivery. All re-deliveries will respect our rolling delivery schedule, van capacity & availability in your local area.
If you would like any further information please email us on email@example.com or call 0333 772 1242